Shipping Policy
DELIVERY
Once your order is placed, it will be dispatched from our warehouse within 48hours. Delivery will generally take 3 to 5 working days, depending on location.
Delivery Options
Please see the table below for further details.
| Delivery Method | Cost | Delivery Timeframes | ||
|---|---|---|---|---|
| Metro | Regional | Remote | ||
| Express Post | $15 | 1-2 business days | Please allow an additional 1-2 business days | Please allow an additional 1-2 business days |
Once orders are placed, they are not able to be edited, added to or cancelled.
If you place your order over a weekend or on a public holiday it will be processed and sent out over the following business day (Monday – Friday).
Please note: Shipping times are a guideline and subject to change. You may experience slightly longer delivery times during peak periods (sales, peak season), due to wild weather, or due to other postal service delivery issues that are unforeseen or unavoidable events beyond Citrene’s reasonable control.
Dispatch Times
We endeavour to process and dispatch all online orders within 1-2 business days from the order being placed, unless otherwise stated. Following dispatch, you will be notified via email with a tracking number.
Please note: During peak periods (Sales, Public Holidays, or the day after Public Holidays), dispatch times may be longer.
TRACKING:
You will receive an email with your tracking information once your order has been processed
LOST OR DAMAGED GOODS:
If your order is lost or damaged in transit, please contact our Customer Care team on customercare@citrene.com.au